04 / Life in production
Launch is
day one.
Your platform needs somewhere to run, a way to release safely, and people who know what happens next. We plan for the life of the software.
An operating model, not a decorative uptime counter.
The operating plan
Know the system.
Know the next step.
- 01 / Foundation
A suitable home.
Cloud architecture, environments, access and costs matched to the platform’s needs.
- 02 / Change
A repeatable release.
Deployment checks, environment configuration and a considered rollback procedure.
- 03 / Visibility
A way to understand it.
Monitoring, relevant logs and alerts, with clear ownership of the signals that matter.
- 04 / Continuity
A plan for the day after.
Maintenance, backup and recovery planning, incident handling and prioritised improvements.
Clear before we begin
Support is
an agreement.
Support hours, response targets and engineering capacity are scoped around your platform. We establish these before taking operational responsibility.
- Account ownership
- Who owns the cloud accounts and pays infrastructure costs.
- Service boundaries
- Which applications, environments and third-party dependencies are covered.
- Support expectations
- Coverage hours, escalation contacts and agreed response targets.
- Ongoing development
- How maintenance and new work are prioritised and budgeted.
Already running a platform?
Start with an assessment of what exists.A good place to begin
Built to launch.
Prepared to operate.
Let’s define the right level of ownership and support for your platform.